All refunds are processed for the total amount paid for the item ordered, but please note that shipping charges are non-refundable. Please also note that you are responsible for the shipping costs for the return of your item. We do not provide return labels. For more information, please contact contact@ludzz.com
ADDRESS ERROR:
Please make sure to doublecheck your address when you are entering your details on our contact information page. If you have entered the wrong address, moved or need to change a product size/style after your order has been in process, we will unlikely be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse. We will not process any refund if there is an error in your address.
Please Note: In the circumstances that we are able to resend an order to you you will be required to cover the re-shipping/restocking fee as necessary.
LUDZZ will not deal with to refund or resend if the tracking information shows the order is delivered or any reason listed:
a) Incorrect/insufficient Address.
b) No Such Number.
c) Recipient unknown.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
ORDERS MARKED AS DELIVERED BY A DOMESTIC POSTAL SERVICE:
If a shipment is marked as having been successfully delivered by your country’s national postal service (e. g. USPS / Canada Post / AusPost, etc.) to the correct address provided when ordering but has not arrived successfully, this is not refundable by LUDZZ.
Please Note: In the circumstances that we are able to resend an order to you you will be required to cover the re-shipping/restocking fee as necessary.
LOCAL PICKUP AT OUR STORES FREE OF CHARGE!
You can pick up your order at one of our local stores located in Latvia and United Kingdom.
ADDRESS OF LOCAL STORE IN LATVIA:
Dzirnavu iela 23, Centra rajons, Riga, LV-1010, Latvia
ADDRESS OF LOCAL STORE IN UNITED KINGDOM:
23 King St, St. James’s, London SW1Y 6QY, UK
MADE ON ORDER PRODUCT / PRE-ORDER
During Holiday Season or other important sales, we can make product on order. This will be marked on the product page. After the order is placed, it is not possible to cancel it or refund it. If you do not agree with the delay, please don’t place an order with this product. Disputes and chargeback can’t be accepted for additionnal delay when it is marked on the product page.
DELIVERY TIME
To process the order, it takes up to 3 business days since the day of the successful order payment.
For all United Kingdom & Ireland orders it takes up to 7 business days for delivery.
Europe: 5-15 business days
The shipping option is free for all orders above 150 EUR.
Express Delivery for additional charge starting from 14.75 takes for all orders to United Kingdom & Ireland 2-5 business days.
Express Delivery for additional charge starting from 14.75 takes for all orders worldwide 3-7 business days.
We do ship with FedEx & DHL as well. Delivery time in United Kingdom & Europe is 2-4 business days. Processing time remains the same up to 3 business days. In most cases takes up to 24 hours until the order is dispatched.
COMPANY DETAILS:
| Basic data | |
| Name | SIA LUDZ |
| Legal form | Limited liability company (SIA) |
| Registration number, date | 40203541718, 20.02.2024 |
| Registered Address | Stacijas iela 44, Ludza, Ludzas nov., LV-5701 |
| SEPA identifier | LV41ZZZ40203541718 |
Email: contact@ludzz.com